Sembo Hearing Aid App — Terms of Service

Welcome to Sembo Hearing Aid App (the “App” or “Sembo”). The App is developed and operated by Shenzhen Shenbo Intelligent Manufacturing Co., Ltd. (“we,” “us,” or the “Operator”) to connect, configure, fit, and provide related auxiliary functions for compatible Bluetooth hearing aid devices.

Please read and fully understand this Terms of Service (the “Agreement”) before downloading, installing, registering (if applicable), signing in, or using the App, especially provisions highlighted in bold, underlined, or otherwise reasonably brought to your attention, including disclaimers, limitation of liability, and dispute resolution. By tapping “Agree,” “Accept,” or a similar button, or by actually using the App, you are deemed to have read and agreed to this Agreement in its entirety. If you do not agree to any part of this Agreement, stop using the App immediately and uninstall it.

If the App provides a separate Privacy Policy, that Privacy Policy forms an integral part of this Agreement and has the same legal effect.

Article 1 Definitions

1.1 “App” means the mobile client software named “Sembo Hearing Aid App” (Chinese name: 声博助听器; English name: Sembo) and related services provided by the Operator, including versions distributed through Google Play and other app distribution channels.

1.2 “User” or “you” means any natural person, legal entity, or other organization that downloads, installs, accesses, or uses the App.

1.3 “Compatible Device” means a hearing aid, behind-the-ear device, in-the-ear device, or other hearing-assistive hardware that communicates with the App via Bluetooth Low Energy (BLE) or similar means and is stated or labeled by the Operator as supported.

1.4 “Services” means functions and services provided through the App, including but not limited to device search and connection, volume adjustment, equalizer adjustment, fitting assistance, audiogram input, noise-reduction scene switching, environment assessment, and device information viewing, as actually available in the published version of the App.

Article 2 Scope and Amendment

2.1 This Agreement applies to all of your access to and use of the App.

2.2 We may amend this Agreement as required by changes in laws and regulations, business adjustments, or product updates. The amended Agreement will be published in the App or through reasonable means such as the app store listing or official website. If you continue to use the App after the amendment takes effect, you are deemed to have accepted the amended Agreement. If you do not agree, you must stop using the App.

2.3 We may issue separate rules, instructions, or guidelines for specific features. If those rules conflict with this Agreement, the special provisions of those rules prevail; otherwise, they supplement this Agreement.

Article 3 Description of Services

3.1 The App is companion management software for compatible hearing aid products. Main functions (subject to the published version) include:

(1) Searching for, connecting to, and managing Compatible Devices via Bluetooth;

(2) Adjusting volume, equalizer, and fitting parameters on devices;

(3) Auxiliary features such as audiogram input, channel compensation, noise-reduction scene switching, and environment assessment;

(4) Viewing device-related information and operation instructions;

(5) Other features we may release from time to time.

3.2 Availability of the App may be affected by your mobile device model and OS version, whether Bluetooth and location permissions are enabled, Compatible Device firmware, network conditions, and stability of third-party services. We are not liable beyond what this Agreement provides for interruption, delay, or unavailability caused by the above factors.

3.3 We may add, adjust, suspend, or terminate Services as business needs require and will notify users by reasonable means (unless otherwise required by law or agreed by both parties).

Article 4 Eligibility and Accounts

4.1 You must have full legal capacity. If you are a minor, read this Agreement with your guardian and use the App only with the guardian’s consent.

4.2 If the current version does not require account registration, you must safeguard your mobile device and fitting data, device connection records, and similar information stored on it. Risks from your own disclosure or unauthorized use by others are borne by you.

4.3 If account registration or login is offered later, you must provide true, accurate, and complete information and keep it updated. You are responsible for all activity under your account and must not transfer, lend, or allow others to use it.

Article 5 Permissions and Device Access

5.1 To provide App functions, we may request or use the following system permissions (as actually prompted on your device):

(1) Bluetooth-related permissions: to search for, connect to, communicate with, and manage Compatible Devices;

(2) Location permissions: on Android and similar systems, required for Bluetooth device discovery (a system requirement; we do not use location for purposes unrelated to Bluetooth without necessity, as detailed in the Privacy Policy);

(3) Network access: for software updates, third-party SDK communication, and necessary API communication;

(4) Read media audio and similar permissions: for audio data processing related to App functions (as actually requested);

(5) Other permissions necessary for specific features.

5.2 You may manage these permissions in system Settings. Denying some permissions may disable related features but does not affect other features that do not depend on them (if any).

5.3 You must have lawful rights to use Connected Devices and comply with manufacturer instructions and applicable laws.

Article 6 User Conduct

When using the App, you agree and warrant that you will:

6.1 Comply with applicable laws in the People’s Republic of China and in your country or region, and with this Agreement and any special rules;

6.2 Not use the App for acts that endanger national security, public safety, or social order, or infringe others’ lawful rights;

6.3 Not reverse engineer, decompile, disassemble, or otherwise attempt to obtain source code of the App (except as permitted by law);

6.4 Not use the App to spread viruses or malicious code, or interfere with or disrupt the App, servers, or networks;

6.5 Not access or alter App or Compatible Device data without authorization, or use the App for commercial redevelopment or redistribution;

6.6 Not use the App for illegal medical activities or impersonate medical professionals to provide diagnosis or treatment;

6.7 Comply with app store terms (e.g., Google Play) and related platform policies.

If you breach the above, we may warn you, restrict features, suspend or terminate Services, and pursue legal remedies.

Article 7 Intellectual Property

7.1 Intellectual property in the App’s software, UI, text, images, icons, audio, video, trademarks, logos, and other content belongs to the Operator or relevant rights holders and is protected by copyright, trademark, and other applicable laws.

7.2 Without our or the rights holder’s written permission, you may not copy, modify, distribute, sell, rent, lend, or otherwise use such content.

7.3 Rights in data you submit or generate (e.g., local fitting parameters, audiogram input) are handled under applicable law and the Privacy Policy. You warrant that you have lawful rights to such data and do not infringe third-party rights.

Article 8 Important Health and Medical Notice

8.1 [Not medical device software] The App is companion software for compatible hearing aid products. It is not a medical device and does not replace professional medical diagnosis, prescription, fitting, or treatment.

8.2 [Not medical advice] Fitting assistance, audiogram input, environment assessment, parameter adjustment, and similar features are for self-assisted use under professional guidance or per product instructions only. They do not constitute medical advice, diagnosis, or treatment.

8.3 [Seek professional care] If you have hearing loss, ear discomfort, tinnitus, vertigo, or other health concerns, consult a qualified ENT physician, audiologist, or hearing care professional promptly. Do not rely on the App alone for medical decisions.

8.4 [Use risks] Hearing outcomes depend on individual differences, device condition, environment, and settings. The Operator is not liable within the limits of law for hearing harm or other consequences from improper use, failure to follow instructions, device failure, or force majeure.

8.5 [Lawful use] Ensure Compatible Devices meet lawful requirements in your place of sale (if applicable) and use them per instructions and professional advice.

Article 9 Third-Party Services

9.1 The App may integrate or rely on third-party services, including map/location services (e.g., Amap SDK, if integrated) and app distribution platforms. Third parties are responsible for their own services; you must also comply with their terms and privacy policies.

9.2 We will assist with explanations within reason for impacts from third-party interruption, changes, or policy adjustments, but are not liable beyond law for third parties’ own conduct.

Article 10 Disclaimer

10.1 The App is provided “as is” and “as available.” To the maximum extent permitted by law, we make no express or implied warranties regarding:

(1) uninterrupted, error-free, or fully secure service;

(2) results meeting your expectations;

(3) compatibility of all Compatible Devices with all devices and OS versions;

(4) that parameters set through the App will achieve specific hearing improvement.

10.2 We are not liable within the limits of law for interruption, data loss, or other loss due to:

(1) force majeure (natural disasters, war, strikes, government acts, epidemics, etc.);

(2) network, communication, or power failure;

(3) your device failure, improper operation, or disabled permissions;

(4) Compatible Device failure, low battery, or firmware issues;

(5) third-party services;

(6) other causes not due to our intent or gross negligence.

Article 11 Limitation of Liability

11.1 To the maximum extent permitted by law, the Operator is not liable for any direct, indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, business interruption, or personal or property harm) from use or inability to use the App, except where mandatory law provides otherwise.

11.2 If applicable law does not allow full exclusion or limitation, the Operator’s liability is capped at the total fees you actually paid to us for the App; if you paid nothing, liability is limited to the minimum permitted by law.

Article 12 Termination

12.1 You may stop using the App at any time, including by uninstalling it.

12.2 If you breach this Agreement, we may suspend or terminate Services without prior notice and reserve the right to pursue legal remedies.

12.3 After termination, provisions that by nature should survive (e.g., intellectual property, disclaimers, limitation of liability, dispute resolution) remain in effect.

Article 13 Governing Law and Dispute Resolution

13.1 This Agreement is governed by the laws of mainland China (excluding conflict-of-law rules).

13.2 Disputes arising from or relating to this Agreement shall first be resolved through friendly negotiation. If negotiation fails, either party may bring suit in a competent people’s court at the Operator’s domicile.

13.3 If you are outside mainland China and mandatory local consumer protection or jurisdiction rules differ, those rules apply to the extent required, without affecting other provisions of this Agreement.

Article 14 Contact Us

For questions, comments, or suggestions about this Agreement:

Operator: Shenzhen Shenbo Intelligent Manufacturing Co., Ltd.

Registered Address: 301, Building F2, North Industrial Park, Yanchuan Community, Yanluo Street, Baoan District, Shenzhen, Guangdong, China

Contact Email: sales@semboems.com

We will respond within a reasonable period.

Article 15 Miscellaneous

15.1 Section headings are for convenience only and do not affect interpretation.

15.2 If any provision is invalid or unenforceable, the remainder remains in effect.

15.3 Failure or delay in exercising any right does not constitute a waiver.

15.4 If this English version conflicts with the Chinese version, the Chinese version prevails.

15.5 Final interpretation of this Agreement belongs to Shenzhen Shenbo Intelligent Manufacturing Co., Ltd., except where mandatory law provides otherwise.

— End of Agreement —